FAQ2018-06-23T16:23:01+00:00

Frequently Asked Questions

Product FAQ – Preserved Flowers

Our premium preserved flowers can last 1-3 years, and their longevity depends on where the flowers are kept. It’s best to store them in a dry and cool environment, avoiding direct sunlight and water.

As time passes, the flowers may start to fade in colour. However, they will not wither and petals will not fall.

There is virtually no maintenance required for our preserved flowers! It’s best to store them in a dry and cool environment, avoiding direct sunlight and water. If dust collects on the flowers, simply use a hair dryer to blow the dust away from a distance using light mode. If there is condensation in the glass cover, remove it and keep the flowers in an air-conditioned room overnight.

Yep, customisation is possible and we charge a flat customisation fee of $30. The price of materials will then be added accordingly.
Here are some of the information we require in order to assist you in your customisation request better.

1. Budget including delivery
2. Date you require the item
3. Colour theme of arrangement
4. Any specific type of flower to be used

Product FAQ – Dried Flowers

The best viewing period for dried flowers is about 3 to 6 months, and their longevity depends on where the flowers are kept. It’s best to store them in a dry and cool environment, avoiding direct sunlight and water/high humidity. Some durable species such as cotton can last for more than 5 years!

As time passes, certain dried flowers may start to turn brown.

There is virtually no maintenance required for our dried flowers! It’s best to store them in a dry and cool environment, avoiding direct sunlight and water. If dust collects on the flowers, simply use a hair dryer to blow the dust away from a distance using light mode (no heat). If there is condensation in the glass cover, remove it and keep the flowers in an air-conditioned room overnight.

Yep, customisation is possible and we charge a flat customisation fee of $30. The price of materials will then be added accordingly.
Here are some of the information we require in order to assist you in your customisation request better.

1. Budget including delivery
2. Date you require the item
3. Colour theme of arrangement
4. Any specific type of flower to be used

Order FAQ

Yes we do. You can drop by Oxley Bizhub 2, #10-25 between 10am-5pm to view our wide range of collection. Self collection and viewing is strictly by appointment only.

P.S. Do not confuse Oxley Bizhub 2 with Oxley Bizhub 1! We are opposite Audi (not beside), and one of the first shops you will see on the ground level is ‘Weiken’.

Online Purchase

We accept all major credit and debit cards: MasterCard, Visa, and American Express. Please note that all payments are charged in SGD.

Offline Purchase

We only accept payment by PayNow and PayLah for walk in purchase.

You will receive an confirmation email that reflects the details of your purchase and order number.

Are you logged in to an account? An account has to be registered in order to make a purchase.

If you would like to change the item from your pending order (item that has not been delivered), please contact us at happiness@bloomback.org or via whatsapp at +65 87494806. Kindly provide us with your order number when you reach us. Order changes can only be amended within 24 hours from the time of purchase, and this will be subjected to availability of stocks.

For missing or items that have been wrongly delivered, please contact us at happiness@bloomback.org and quote your order number. Our customer service is open from Monday to Friday, 10am to 6pm (SG time). We will endeavour to reply to your query within 1 working day and we will advise you on what to do next.

Other FAQ

We believe every member in society is deserving of love and attention. Through our flower movement, we take on a social responsibility to support local marginalised communities through random acts of kindness that can have a significant impact on our beneficiaries.

Having participated in various charitable activities, we have witnessed how flowers can improve the emotional health and well-being of underserved individuals in healthcare facilities. Since then, we have devised a simple yet sustainable supply model to repurpose used flowers and plant a smile on as many recipients as possible each month.

Through BloomBack’s various touch-points and partners, patrons will be able to contribute effortlessly yet meaningfully.

BloomBack’s social mission is to plant smiles island wide by repurposing used flowers from events such as weddings. Our dedicated team and volunteers make use of these used flowers which are still in perfect condition and transform them into floral bouquets before distributing them to hospice patients and elderly folks. Logistics and some materials are still needed to complete the mission.
We are always looking for flowers from different events to repurpose and give away for a meaningful cause that we deeply believe in. So, do contact us if you have any used flowers that are still in perfect condition so that we can help you spread joy and laughter around!
Our monetisation plans include taking a 20% cut from our florist partners per flower order and also employs marginalised women as part of our workforce.

As our movement involves sending floral bouquets to those in marginalised communities, we welcome volunteers who will be able to contribute by delivering them. Apart from assisting in delivery, there are of course many other ways to contribute to BloomBack’s cause. If you are keen to lend a helping hand, please fill up the contact sheet and let us know how you would like to chip in. We will be in touch with you as soon as we can.

The term “social enterprise” refers to a business which seeks to create social impact through its trading activities.

Fundraising FAQ

We offer you the flowers at the wholesale price and the profit made will go to the cause or organization of your choice

Nope! You can use BloomBack to raise money for a cause not associated with a charity.

No. You can do a fundraiser based on pre-orders but you need to confirm inventory with our General Manager, Silvia. She can be reached by at silvia@bloomback.org

Yes and it’s the best option! The minimum order quantity is 200 pieces of flowers ( preserved flowers or dried flowers ) and we’re happy to discuss program options with you.

You determine the price of your custom flower and all profits go to the charity or cause of your choice.