Frequently Asked Questions

Preserved Flowers & Products

How long can the preserved flowers last?

Preserved flowers do not have a definite lifespan, but they typically last between 1 and 3 years. The best viewing period is 6 months, and their condition largely depends on the environment they are in. These flowers do not wilt like fresh flowers but may deteriorate over time – the colours may begin to fade and the petals may not look as vibrant as they were.

It is best to store the flowers in a cool and dry environment, such as in an air-conditioned room, away from sunlight and water.

Are preserved flowers the same as dried flowers?

No, preserved flowers last longer than dried flowers.

Our preserved flowers also maintain the same soft texture as fresh flowers. The process of preserving flowers also allows for a larger range of colours than that of dried flowers. Click here to learn more.

How should I care for the flowers?

No maintenance is required for our preserved flowers! However, it’s best to store them in a dry and cool environment, avoiding direct sunlight and water. If dust collects on the flowers, simply use a hair dryer to blow the dust away from a distance using light mode. If there is condensation in the glass cover, remove it and gently wipe with a sanitizer and soft cloth on the inside and out.

Are the chemicals used in preserved flowers safe?

Yes. Only non-toxic and cosmetic grade chemicals are used in the process for preservation. Our preserved flowers are also pollen free and do not cause allergic reactions! The entire high-tech process to preserve our flowers is eco-certified.

Can I customise a flower arrangement?

Yes, customisation is possible and we charge a customisation fee starting from $30. 

Below are some information we require in order to assist you in your customisation request better.

  1. Budget for gift
  2. Date you require the item
  3. Colour theme of arrangement
  4. Any specific type of flower to be used
Do you have greeting cards?

Yes, we do! All our floral gifts come along with a complimentary greeting card.

You may input your message (under ‘any greeting message?’) before you check out on our website. Otherwise, you may consider purchasing our add-on Gift Cards designed by our beneficiary, Faith. Learn more about her and our other beneficiaries here!

Order & Payment

Do you have a physical store?

Yes, our main office is located at 33 Ubi Ave 3, #05-70, Lobby A, The Vertex, Singapore 408868.

Self collection is available from 10am to 7pm on weekdays and 10am to 2pm during the weekend.

Walk-ins are currently unavailable due to COVID-19 restrictions.

What are your payment modes?

We accept all major credit and debit cards: MasterCard, Visa, and American Express. We also accept payment by Paypal, Direct Bank Transfer/PayNow/PayLah (Singapore) and Alipay.

Please note that all payments are charged in SGD.

How do I know my order has been successfully submitted?

You will receive an confirmation email that reflects the details of your purchase and order number.

Can I make changes to my order?

If you would like to change an item in your pending order, please contact us at happiness@bloomback.org or via whatsapp at +65 87494806. Kindly provide us with your order number when you reach us. Order changes will be subjected to whether your order has been prepared and availability of stocks.

What if there are missing or wrong items when I receive my order?

For missing or items that have been wrongly delivered, please contact us at happiness@bloomback.org and quote your order number. Our customer service is open on weekdays from 10am to 7pm (SG time). We will reply to your query within 1 working day and advise you on the steps to take next.

Local Delivery

What are the delivery time slots?

You can choose between 2 standard time slots: 10am to 6pm or 5pm to 10pm

Same-day delivery is available everyday except Sundays.

Weekdays:

  • Order before 10am to choose between the 2 time slots
  • Order before 2pm for the evening time slot

Weekend:

  • On Sat, order before 8am for the day time slot
  • On Sun, same day delivery is not available
  • For deliveries on Sundays, place orders latest by Saturday (the day before) at 2pm

You may opt for express delivery and select any 2 hour time slot at an additional fee.

What are the delivery fees?

FREE for orders $150 and above

$10 flat fee for orders below $150

$20 flat fee for express delivery

What happens if the recipient is not around?

You have 2 options to select during the check out in case the recipient is not around:

     1. Leave at front door/reception

If the recipient cannot be reached, the item will be left at the door/reception/entrance of the address stated.

     2. Contact recipient for redelivery

If the location does not allow receipt of the item on behalf of the recipient, the item will be returned to our office. In such a situation, we will contact the sender to pick up the item on another date.

Do you deliver to all locations?

We deliver to all locations on Singapore main island locations.

There will be additional SGD$15++ surcharge for the following locations:

– Airport

– Tuas

– Army camps

– Sentosa

– Other locations that may require special clearances

Due to security reasons, all deliveries to Jewel Changi Airport require a delivery permit.

The sender is required to notify Jewel Changi Airport’s security office and arrange for necessary paperwork.

Should there be a non-delivery due to clearance issues, we regret to inform you that we will not be held responsible.

International Courier

Do you deliver internationally?

Only our preserved flower charms can be shipped internationally. Glass domes and Bluetooth speakers are too fragile and have a high risk of damage during the course of delivery.

How long does international shipping take?

All orders are dispatched from Singapore. Please allow 1 – 2 days for order handling and another 3 – 10 business days for shipping (depending on your location), for your item(s) to reach you.

During certain periods such as holidays and COVID-19, delivery may take longer than the estimated time frames mentioned above. Please ensure that you enter the billing and shipping address in English to avoid delays with your order. All orders require a signature on delivery and we do not ship to international PO Boxes.

How is the overseas shipping charged?

Overseas shipping will be charged according to the weight of items. Reach out to us with your choice of product and full address so that we can advise accordingly. All international parcels are shipped via standard courier delivery by our logistics partner.

The overseas shipping fee paid during checkout is NOT inclusive of overseas customs duties, import duties, foreign taxes or other fees that the destination country may impose. Our logistics partner will be in touch with the recipient of the parcel on the charges to be incurred separately.

Will I be charged customs and import duty for my international parcel?

Overseas customs duties, import duties, foreign taxes or other fees that may be imposed are only charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges hence we are unable to include it in the shipping fee or advise how much the cost will be as customs policies and import duties vary widely from country to country.

Please note that in accordance with export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise”. We are also prohibited by law from identifying an order as a “gift” for export purchases, even if a customer has placed the order with the intention of delivery to a gift recipient.

The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.

It might be a good idea to check with your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Can I track my order?

You can track the status of your order via the link given in your confirmation email. Alternatively, you can drop us an email at happiness@bloomback.org or contact us via Whatsapp with your order number and we will be happy to assist you with an update on the shipping status.

Exchange & Returns

Can I exchange my item?

Yes, we offer exchanges for items purchased at full price.

To be eligible, please make sure that your items are back at our facility (by appointment basis) within 14 days of delivery. Items must be returned in new condition and original packaging in-tact for us to process the exchange.

Terms & Conditions

  • Exchanges for items of a lower value is possible but we will not be able to refund the balance in cash or store credits.
  • Valid for one-time exchange only.
  • Consumable Products/Products with engraving/customisation, are not eligible for exchange.
Can I return my item?

For any defects upon receiving the items, please contact BloomBack customer support within 2 days.

Do send the photo of the defect(s) within 2 days from receipt of delivery/collection to us via email or Whatsapp in order for us to facilitate your return request:

After assessment and inspection of the defect items, we will either offer an exchange or the value of returned product(s) via the same credit card used to make the payment, cash (bank transfer) or store credits, based on our discretion.