Frequently Asked Questions

Product FAQ - Preserved Flowers

How long can the preserved flowers last?

Preserved flowers do not have a definite lifespan, but instead, their condition largely depends on the environment they’re in. These flowers do not wilt like normal flowers but may deteriorate over time. Preserved flowers are also more economical than natural flowers because they can last for months, even years.

It is best to store the flowers in a cool and dry environment, such as in an air-conditioned room, away from sunlight and water.

Are preserved flowers the same as dried flowers?

No, preserved flowers last longer than dried flowers.
Our preserved flowers also maintain the same soft texture feel as fresh flowers.
The process of preserving flowers also allows for a larger range of colours than that of dried flowers.

How should I care for the flowers?

There is virtually no maintenance required for our preserved flowers! It’s best to store them in a dry and cool environment, avoiding direct sunlight and water. If dust collects on the flowers, simply use a hair dryer to blow the dust away from a distance using light mode. If there is condensation in the glass cover, remove it and keep the flowers in an air-conditioned room overnight.

Can I customise an item?

Yes, customisation is possible and we charge a flat customisation fee of $20+. The price of materials will then be added accordingly.
Here are some of the information we require in order to assist you in your customisation request better.

1. Budget including delivery
2. Date you require the item
3. Colour theme of arrangement
4. Any specific type of flower to be used

Product FAQ – Dried Flowers

How long can the dried flowers last?

The best viewing period for dried flowers is about 3 to 6 months, and their longevity depends on where the flowers are kept. It’s best to store them in a dry and cool environment, avoiding direct sunlight and water/high humidity. Some durable species such as cotton can last for more than 5 years!

What will happen to the flowers after their best viewing period?

As time passes, certain dried flowers may start to turn brown.

How should I care for the flowers?

There is virtually no maintenance required for our dried flowers! It’s best to store them in a dry and cool environment, avoiding direct sunlight and water. If dust collects on the flowers, simply use a hair dryer to blow the dust away from a distance using light mode (no heat). If there is condensation in the glass cover, remove it and keep the flowers in an air-conditioned room overnight.

Can I customise an item?

Yes, customisation is possible and we charge a flat customisation fee of $20+. The price of materials will then be added accordingly.
Here are some of the information we require in order to assist you in your customisation request better.

1. Budget including delivery
2. Date you require the item
3. Colour theme of arrangement
4. Any specific type of flower to be used

Order FAQ

Do you have a physical store?

Yes,  we have an office that is available for walk-in and self-collection. Our office is opened from 11am-7pm on weekdays and 11am-2pm on Saturdays. Please inform us by sending a Whatsapp message to +65 8749 4806 before dropping by. Do note that our office will be closed for walk-ins during peak periods (e.g. Valentines Day & Mother’s Day) and public holidays.

See contact us for the address.

What are your payment modes?

We accept all major credit and debit cards: MasterCard, Visa, and American Express. We also accept payment by Paypal, Direct Bank Transfer/PayNow/PayLah (Singapore) and Alipay.

If you are making a walk-in purchase, we also accept payment by cash.

Please note that all payments are charged in SGD.

How do I know my order has been successfully submitted?

You will receive an confirmation email that reflects the details of your purchase and order number.

Why am I not able to submit my order/Why did I not receive a confirmation email?

Are you logged in to an account? An account has to be registered in order to make a purchase.

What should I do if I want to change my order?

If you would like to change the item from your pending order (item that has not been delivered), please contact us at happiness@bloomback.org or via whatsapp at +65 87494806. Kindly provide us with your order number when you reach us. Order changes can only be amended within 24 hours from the time of purchase, and this will be subjected to availability of stocks.

What if there are missing or wrong items when I receive my order?

For missing or items that have been wrongly delivered, please contact us at happiness@bloomback.org and quote your order number. Our customer service is open from Monday to Friday, 10am to 6pm (SG time). We will endeavour to reply to your query within 1 working day and we will advise you on what to do next.

Are there any restricted areas/zones in Singapore that you do not deliver to?

We do not deliver to army camps and hotels. We are also unable to deliver to P.O. boxes as a signature is required upon delivery.

Do you deliver internationally?

Yes, we do deliver internationally.

Message us at +65 8749  4806 to enquire more about international deliveries and fees.

Will i be charged customs and import duty for my international parcel?

Your parcel may be subjected to customs inspection and the assessment of duties and taxes will be in accordance with your local authorities.

If taxes and/or duties are incurred, you will be responsible to cover the fees before delivery can proceed.

Other FAQ

Why are we doing this?

Bloomback aims to inspire people to plant smiles and spread love through meaningful floral gifts. We believe gifts should be impactful and lasting. Every member in society is deserving of love and attention, which is why we work towards supporting local marginalised communities through our flower movement.

Acts of kindness would also leave an impact on our beneficiaries. Flowers improves the emotional health and wellbeing of underserved individuals in healthcare facilities. Through our simple yet sustainable supply model to repurpose used flowers, we look towards planting a smile on as many recipients as possible each month.

Through BloomBack’s various touch-points and partners, patrons will be able to contribute effortlessly yet meaningfully by “Gifting Through Flowers”.

Where does the money go to?

BloomBack’s social mission is to plant smiles island wide by repurposing used flowers from events such as birthdays and weddings. Our dedicated team and volunteers make use of these used flowers which are still in perfect condition and transform them into floral bouquets before distributing them to hospice patients and elderly folks.

Logistics and some materials are still needed to complete the mission to repurpose these flowers. We are always looking for flowers from events to repurpose and give away for a meaningful cause that we deeply believe in. So, do contact us if you have any flowers that are still in perfect condition so that we can help you spread joy and laughter around!

Currently, 30% of our workforce comprises of people from disadvantaged backgrounds, such as hearing impairment and ex-inmate. The money we earn goes into the training and hiring of these individuals.

Can I contribute in other ways?

We welcome volunteers who could assist us with delivering of repurposed flower bouquets to those in marginalised communities. Other areas that you could contribute to would be content writing, photo and videography and more.

Please fill in the contact sheet here and let us know how you would like to chip in and we will be in touch with you as soon as possible.

What is the difference between a social enterprise and non-profit organisation?

The term “social enterprise” refers to a business which seeks to create social impact through its trading activities.

Why is BloomBack empowering women?

Our founder started BloomBack to help her single mother and sister who is suffering from physicial impairment. Other than family reason, studies show that women reinvest up to 90 percent of their incomes back into their families. Investing in women and girls creates long-term social and economic benefits for all individuals, their communities, and the world as a whole.