Frequently Asked Questions

Preserved Flowers & Products

Preserved flowers do not have a definite lifespan, but they typically last between 1 and 3 years. The best viewing period is 6 months, and their condition largely depends on the environment they are in. These flowers do not wilt like fresh flowers but may deteriorate over time – the colours may begin to fade and the petals may not look as vibrant as they were.

It is best to store the flowers in a cool and dry environment, such as in an air-conditioned room, away from sunlight and water.

No, preserved flowers last longer than dried flowers.

Our preserved flowers also maintain the same soft texture as fresh flowers. The process of preserving flowers also allows for a larger range of colours than that of dried flowers. Click here to learn more.

No maintenance is required for our preserved flowers! However, it’s best to store them in a dry and cool environment, avoiding direct sunlight and water. If dust collects on the flowers, simply use a hair dryer to blow the dust away from a distance using light mode. If there is condensation in the glass cover, remove it and gently wipe with a sanitizer and soft cloth on the inside and out.

Yes. Only non-toxic and cosmetic grade chemicals are used in the process for preservation. Our preserved flowers are also pollen free and do not cause allergic reactions! The entire high-tech process to preserve our flowers is eco-certified.

Yes, customisation is possible and we charge a customisation fee starting from $30. 

Below are some information we require in order to assist you in your customisation request better.

  1. Budget for gift
  2. Date you require the item
  3. Colour theme of arrangement
  4. Any specific type of flower to be used

Yes, we do! All our floral gifts come along with a complimentary greeting card.

You may input your message (under ‘any greeting message?’) before you check out on our website. Otherwise, you may consider purchasing our add-on Gift Cards designed by our beneficiary, Faith. Learn more about her and our other beneficiaries here!

3-in-1 LED Bluetooth Speaker

Yes you can, there will be a customisation fee starting from $30. Reach out to us via WhatsApp us here or email us at happiness@bloomback.org regarding your interest, we’d love to help! Do note materials are subject to availability.

For other personalisation enquiries, kindly contact our customer service directly here

Our Bluetooth speakers are rechargeable by USB cable that is provided, and will need 2-3 hours to be fully charged. One full charge plays for 8 hours.

Our Bluetooth speakers connect to your device to play ANY songs you wish. Tune in to your favourite podcast, watch the latest hit movie, and listen to your songs with this beautiful 3-in-1 music and light display!

Our Bluetooth Speakers come with 1 year FREE warranty. Applicable to Bluetooth Speakers bought within 14 days upon delivery. Click here to fill out your Bluetooth Speaker warranty or to find out more on the terms & conditions. 

This Warranty only covers the technical mechanisms of the Bluetooth Speaker ie LED light faulty, power/battery issues.
– Flower replacement is not covered by this warranty.

Exceeding of character count is not recommended as the characters may encircle the glass dome and may not be as readable. However, we can provide an extension of maximum 2 characters on a case by case basis depending on the *peak season. Reach out to us via Whatsapp here or email us at happiness@bloomback.org to enquire about your order 😊 

*Peak season = November to December, February, and May

Order & Payment

Yes, our main office is located at 33 Ubi Ave 3, #05-70, Lobby A, The Vertex, Singapore 408868.

Self collection is available from 10am to 7pm on weekdays and 10am to 2pm during the weekend. Closed on Public Holidays*.

Peak Season Note

For peak periods, different self collection location may be indicated in your online order notes.

Do note that only selected designs will be available for walk in purchase during peak season period. Personalization service will not be available as well.

We accept all major credit and debit cards: MasterCard, Visa, and American Express. We also accept payment by Paypal, Direct Bank Transfer/PayNow/PayLah (Singapore) and Alipay.

Please note that all payments are charged in SGD.

You will receive an confirmation email that reflects the details of your purchase and order number.

If you would like to change an item in your pending order, please contact us at happiness@bloomback.org or via whatsapp at +65 87494806. Kindly provide us with your order number when you reach us. Order changes will be subjected to whether your order has been prepared and availability of stocks.

Peak Season Notes

Changes to orders made during peak season period will incur a $30 re-booking and processing fee.

For Valentine’s Day (4 – 15 Feb): Should you wish to cancel the order placed, refund will be made in store credits after 14 Feb.

For Mother’s Day (5 to 9 May): Should you wish to cancel the order placed, refund will be made in store credits after 9 May.

For missing or items that have been wrongly delivered, please contact us at happiness@bloomback.org and quote your order number. Our customer service is open on weekdays from 10am to 7pm (SG time). We will reply to your query within 1 working day and advise you on the steps to take next.

Local Delivery

You can choose between 2 standard time slots: 10am to 6pm or 4pm to 9pm

Same-day delivery is available everyday except Sundays.

Weekdays:

  • Order before 10am to choose between the 2 time slots
  • Order before 2pm for the evening time slot

Weekend:

  • On Sat, order before 10am for the day time slot
  • On Sun, same day delivery is not available
  • For deliveries on Sundays, place orders latest by Saturday (the day before) at 2pm (Note that Sundays for 1 Aug to 18 Sep 2022 is not available)

You may opt for express delivery and select any 2 hour time slot at an additional fee.

Peak Season Note: Due to high demand, delivery slots during peak seasons may differ. The revised time slots will be available for selection at the check out page.

Delivery Fees for non peak seasons are as follows:

  • FREE for orders $180 and above
  • $10 flat fee for orders below $180
  • Add $10 flat fee for express delivery (Not available for peak periods)

Prices are subjected to changes

Peak Season Note

During peak seasons, delivery fees may be increased due to increased fees from our logistics partners.

You have 2 options to select during the check out in case the recipient is not around:

     1. Leave at front door/reception

If the recipient cannot be reached, the item will be left at the door/reception/entrance of the address stated.

     2. Contact recipient for redelivery

If the location does not allow receipt of the item on behalf of the recipient, the item will be returned to our office. In such a situation, we will contact the sender to pick up the item on another date. If a redelivery is required, there will be an additional fee of $20.

We deliver to all locations on Singapore main island locations.

There will be additional SGD$15++ surcharge for the following locations:

– Airport

– Tuas

– Army camps

– Sentosa

– Other locations that may require special clearances

Due to security reasons, all deliveries to Jewel Changi Airport require a delivery permit.

The sender is required to notify Jewel Changi Airport’s security office and arrange for necessary paperwork.

Should there be a non-delivery due to clearance issues, we regret to inform you that we will not be held responsible.

International Courier

Only our preserved flower charms can be shipped internationally. Glass domes and Bluetooth speakers are too fragile and have a high risk of damage during the course of delivery.

All orders are dispatched from Singapore. Please allow 1 – 2 days for order handling and another 3 – 10 business days for shipping (depending on your location), for your item(s) to reach you.

During certain periods such as holidays and COVID-19, delivery may take longer than the estimated time frames mentioned above. Please ensure that you enter the billing and shipping address in English to avoid delays with your order. All orders require a signature on delivery and we do not ship to international PO Boxes.

Overseas shipping will be charged according to the weight of items. Reach out to us with your choice of product and full address so that we can advise accordingly. All international parcels are shipped via standard courier delivery by our logistics partner.

The overseas shipping fee paid during checkout is NOT inclusive of overseas customs duties, import duties, foreign taxes or other fees that the destination country may impose. Our logistics partner will be in touch with the recipient of the parcel on the charges to be incurred separately.

Overseas customs duties, import duties, foreign taxes or other fees that may be imposed are only charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges hence we are unable to include it in the shipping fee or advise how much the cost will be as customs policies and import duties vary widely from country to country.

Please note that in accordance with export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise”. We are also prohibited by law from identifying an order as a “gift” for export purchases, even if a customer has placed the order with the intention of delivery to a gift recipient.

The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.

It might be a good idea to check with your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

You can track the status of your order via the link given in your confirmation email. Alternatively, you can drop us an email at happiness@bloomback.org or contact us via Whatsapp with your order number and we will be happy to assist you with an update on the shipping status.

Exchange & Returns

Yes, we offer exchanges for items purchased at full price.

To be eligible, please make sure that your items are back at our facility (by appointment basis) within 14 days of delivery. Items must be returned in new condition and original packaging in-tact for us to process the exchange.

Terms & Conditions

  • Exchanges for items of a lower value is possible but we will not be able to refund the balance in cash or store credits.
  • Valid for one-time exchange only.
  • Consumable Products/Products with engraving/customisation, are not eligible for exchange.

For any defects upon receiving the items, please contact BloomBack customer support within 2 days.

Do send the photo of the defect(s) within 2 days from receipt of delivery/collection to us via email or Whatsapp in order for us to facilitate your return request:

After assessment and inspection of the defect items, we will either offer an exchange or the value of returned product(s) via the same credit card used to make the payment, cash (bank transfer) or store credits, based on our discretion.