Shipping FAQ2018-06-21T18:29:35+00:00

Shipping FAQ

Delivery/Self-collection FAQ

Self collection can be done at our office during weekdays, 10am-6pm. Please inform us of the approx. time you will be dropping by so that we can ensure someone is in the office to pass the item to you.

We offer same day delivery/collection for purchase that is made by 12pm that day.

Standard Delivery Timing

Either 10am-6pm or 5pm-10pm

Express Delivery

2 hour express

International Courier FAQ

No, only our “Preserved Flowers Collection” products will be shipped internationally.

For regional orders, we ship to Malaysia, Indonesia, Brunei, Philippines, Thailand, Cambodia, Vietnam, Japan and China.

All orders are dispatched from Singapore. Please allow 1 – 2 days for order handling and another 3 – 10 business days for shipping (depending on your location), for your item(s) to reach you.

During sale and holiday periods, delivery may take longer than the estimated timeframes above. Please ensure that you enter the billing and shipping address in English to avoid delays with your order. All orders require a signature on delivery and we do not ship to international PO Boxes.

Overseas shipping will be charged according to the weight of items and will be advised accordingly at check-out page. All international parcels are shipped via standard courier delivery by our logistics partner.

The overseas shipping fee paid during checkout is not inclusive of overseas customs duties, import duties, foreign taxes or other fees that the destination country may impose. Our logistics partner will be in touch with the recipient of the parcel on the charges to be incurred separately.

Overseas customs duties, import duties, foreign taxes or other fees that may be imposed are only charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges hence we are unable to include it in the shipping fee or advise how much the cost will be as customs policies and import duties vary widely from country to country.

Please note that in accordance with export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise”. We are also prohibited by law from identifying an order as a “gift” for export purchases, even if a customer has placed the order with the intention of delivery to a gift recipient.

The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.

It might be a good idea to check with your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. Here are some links which may be useful for you:

 Malaysia

Indonesia

– Brunei

– Philippines

– Thailand

– Cambodia

– Vietnam

 China

 Japan

You can drop us an email at happiness@bloomback.org with your order number and we will be happy to assist you with an update on the shipping status.

You can drop us an email at happiness@bloomback.org with your order number and we will be happy to assist you.