Yes you can, there will be a customisation fee starting from $30. Reach out to us via WhatsApp us here or email us at happiness@bloomback.org regarding your interest, we’d love to help! Do note materials are subject to availability.

Yes, our LED Domes are battery operated with triple A batteries that are provided.

Yes you can, there will be a customisation fee starting from $30. Reach out to us via WhatsApp us here or email us at happiness@bloomback.org regarding your interest, we’d love to help! Do note materials are subject to availability.

Preserved flowers react based on its surrounding such as humidity and hence we only offer warranty for our Preserved Flower Bluetooth Speaker.  However, do reach out to us via Whatsapp here or email us at happiness@bloomback.org if you come across any concerns regarding your preserved flower arrangement. We’ll be happy to advise! 

For information on our exchange and refund policy, please refer here.

Exceeding of character count is not recommended as the characters may encircle the glass dome and may not be as readable. However, we can provide an extension of maximum 2 characters on a case by case basis depending on the *peak season. Reach out to us via Whatsapp here or email us at happiness@bloomback.org to enquire about your order 😊 

*Peak season = November to December, February, and May

We have made it easy for you to check your order status via the confirmation email or sms. In the event you did not receive the email or sms, kindly provide us with your order number and we will get back to you ASAP.

You may find cheaper options in the market but what we are offering here is really a PEACE OF MIND promise knowing that you are getting the BEST products and services from us.

That is why we are willing to offer MONEYBACK Guarantee because we are confident in what we are providing to help you express the most important feelings when you gift - Love.

Our flowers typically last up to 2 years without any wilting and can last much longer if displayed under good conditions. However the colour of the roses are expected to fade with time. We recommend displaying your dome in a cool, dry area, away from direct sunlight for the best and longest lasting results.

We offer same day delivery in Singapore for orders made by 2pm that day (for weekdays).

*May not apply for peak period (1st February - 14th February)

Standard Delivery

• Flat fee of $10* (Free for orders $150 and above)
• 10am-6pm
• 4-9pm (Weekdays only)

* This fee may be changed during peak seasons such as Valentine’s Day and Mother’s Day due to increased fees by our logistics partners

Express Delivery

2 hour express

(a fee of $10 is applicable on top of the standard delivery fee)

* We are closed on certain Public Holidays (These dates will be blocked out in the calendar during check out)

** Delivery slots will be adjusted during peak seasons during Mother’s Day and Valentine’s Day

You can opt between the below 2 during check out in case the recipient is not around:
    1. Leave at front door/reception
If the recipient cannot be reached, the order will be left at the door/reception/entrance of the address stated. 

     2. Contact recipient for redelivery
If there is no one available or if the location does not permit collection of the gift on their behalf, the order will be returned to our office. In such a situation, we will contact you to pick up the item on another date. If a redelivery is required, there will be a fee of $10.

Yes, we offer international shipping for the below items! 

•  Personalised Birthstone Bag Charms 
• Acrylic Flower Frames. 
• Aromatic Flower Soap

For list of supported countries, please refer to the checkout address country selection list. If your desired country is not in the list, reach out to us via Whatsapp here or email us at happiness@bloomback.org to enquire about delivery to that country 😊