Service Guarantee Terms
Exchange & Refund Policy
To be eligible, please make sure that your items are back at our facility (by appointment basis) within 14 days of delivery. Items must be returned in new condition and original packaging intact for us to process the exchange.
For international orders: You will be responsible for all shipping charges associated with the exchange. Please also note that we are unable to refund any original shipping fees, taxes or duties paid on any orders.
Terms & Conditions
- Exchanges for items of a lower value is possible but we will not be able to refund the balance in cash or store credits.
- Valid for one-time exchange only.
- Sale or discounted items, consumable products, products with personalisation or customisation are not eligible for exchanges and refunds.
- Refund of eligible purchase excludes delivery fee, and will be in store credits with 3 months validity from date of issue.
- All refunds and exchanges due to change of mind must be made with original packaging and condition in place.
Late Delivery Refund Policy
- Refund is applicable to delivery fees only.
- Refund of delivery fee due to late delivery excludes unforeseen and uncontrollable circumstances such as wet weather and road traffic accidents.
- Refund of delivery fee is not eligible for orders with free delivery.
- Refund of delivery fee will be made in the same payment method used to make the purchase.
Bluetooth Speaker Warranty
Our Bluetooth Speakers come with a 1 year FREE warranty. Applicable to Bluetooth Speakers registered within 14 days upon delivery/collection. Register your Bluetooth Speaker warranty at HERE.
Terms and conditions:
- This Warranty does not include transport, delivery or handling charges incurred in the transportation to and from the Service Center.
- This warranty is applicable to Singapore mainland only.
- This warranty is applicable only for the ORIGINALLY PURCHASE and not for resale. Therefore under circumstances, rights under this warranty are not assignable.
- The USB cable is not covered by this warranty
- No walk-in repairs, by appointment only.
No improper maintenance or repair, including the installation of parts of accessories that do not conform to the quality and specifications of the original parts such as the following:
- Misuse, abuse, neglect and improper installation.
- Water damage
- Accidental or intentional damages.
- Normal wear and tear.
- Damages due to natural disasters or acts of war or public disturbances.
- Repairs or alterations by an unauthorized agency.