We are writing back to compliment Bloomback who followed up with a phone call towards our comment. Really appreciate they took the effort to follow up and take the feedback from the customer seriously. They have already come up with and are going implemented changes so as to avoid future misunderstandings like ours. They even offered to waive off the fees for our order. We think that they really care about their customer’s experience. We will definitely continue to support them in ways we can. Thank you for listening and our mother was still very happy upon receiving the flowers:)